patient centered care
Engaging Stakeholders
Open Family Presence Adoption: Role of Patient and Family Advisors
Malori Keller, Jennifer Wright, Serese Selanders and Darlene Dyck
Engaging Stakeholders
Cancer Care Ontario's Systematic Symptom Screening Strategy: A Human-Centred Design Approach to Exploring System Gaps and Defining Strategies for the Future
Sean Molloy, Tom McHugh, Heidi Amernic, Wenonah Mahase, Serena Kurkjian, Robert Grossi, Patricia Pot...
Organizational Culture
Success Strategies for Linguistically Competent Healthcare: The Magic Bullets and Cautionary Tales of the Active Offer of French-Language Health Services in Ontario
Elina Farmanova, Louise Bouchard and Luc Bonneville
Ensuring Safer Care
Towards a Responsive, Sustainable and Collaborative Model of Care at Toronto’s Michael Garron Hospital
Irene Andress, Sharon Navarro, Stephanie Collier, Sarah Coppinger and Priya Herne
Ensuring Safer Care
Surveillance Software and Prospective Audit and Feedback Rounds Advance Antimicrobial Stewardship at an Acute Care Community Hospital
Anna Lee, Susan John and Reena Lovinsky
Quality Improvement
A Technology-Enabled Solution to Manage Referrals to Hospice and Palliative Care Beds: The Ottawa SMART System as a Case Study
José Pereira, Kathy Greene, Lisa Sullivan, Samantha Zinkie (Mendis), Nicole Rutkowski, Peter Lawlor...
Introduction
Shaping the Future of Patient Experience Measurement in Canadian Healthcare
Jason M. Sutherland
Invited Essay
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shea...
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg